Refund policy

Every Goofinery item is printed or embroidered after you order it, just for you. That shapes how returns work.

Damaged, misprinted or wrong item? We'll fix it. Email support@goofinery.com within 30 days of delivery with your order number and a clear photo of the problem. We'll send a replacement or a refund for that item. You won't need to send the item back unless we ask.

Wrong size or change of mind? Because items are made to order, we can't accept returns or exchanges for size or preference. Please check the size details on each product page before ordering. If you're unsure, email us before you buy and we'll help you pick.

Lost or stuck in transit? If tracking hasn't moved for 10 business days, or the parcel shows delivered but you can't find it, email us. We'll work with the carrier and our production partner to resolve it.

Cancellations: email us as soon as possible. If production hasn't started, we'll cancel and refund in full. Once printing has started, we can't cancel the order.

Refunds go back to the original payment method. Your bank may take a few business days to show them.